Does anyone @UPC happen to know what this means:
host mx.hispeed.ch [213.46.255.2]: 552 5.2.0 rl4b1r00p3kCCMl01l4bgK automated process detected unsolicited content
The email is being sent from a UPC connection, via Hostpoint (mail.hostpoint.ch) to a user @swissonline.ch.
The user has tried getting an explanation from UPC, but sofar no luck.
your email ended up in my spam folder, and I'm using google mail. So, it looks like something is wrong with your sender host.
Here's what I found in email headers:
X-I7-Spam-score: -2.6 X-I7-Spam-score_int: -25 X-I7-Spam-bar: -- X-I7-Spam-report: Spam detection software, running on the system "caiman.init7.net", has identified this incoming email as possible spam. The original message has been attached to this so you can view it (if it isn't spam) or label similar future email. If you have any questions, see the administrator of that system for details. Content preview: Does anyone @UPC happen to know what this means: host mx.hispeed.ch [213.46.255.2]: 552 5.2.0 rl4b1r00p3kCCMl01l4bgK automated process detected unsolicited content The email is being sent from a UPC connection, via Hostpoint (mail.hostpoint.ch) to a user @swissonline.ch. [...] Content analysis details: (-2.6 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -0.7 RCVD_IN_DNSWL_LOW RBL: Sender listed at http://www.dnswl.org/, low trust [88.198.198.124 listed in list.dnswl.org] -0.0 SPF_PASS SPF: sender matches SPF record -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000]
On Thu, Dec 10, 2015 at 10:30 AM, Per Jessen per.jessen@enidan.ch wrote:
Hi Per
It is a known trouble and in the past I found a contact that could solve the issue.
The Mailservices für UPC Cablecom Switzerland are operated by Chello.at in Austria.
We had a similar case a couple of years ago. We opened a trouble ticket @ UPC and got repeatedly told, that their techs are working on it and that it was not easy getting a reply, because UPC is such a large distribute company and so many department being involbed in the problem finding.
After about two weeks and no luck with the trouble ticket @ UPC Cablecom, I started calling Chello AT and ask for a mail tech. Being persistent, I was sucessfull. The issue was simple problem caused by the customer himself and resolved within a hour. I asked why they did not react on the trouble ticket I opened via UPC Switzerland and was told by the Postmaster team in Austria, that they would have fixed the problem immediately, if the ticket would have been assigned to them.
I did try to get a comment from the service supervisor @ UPC Cablecom on why the ticket was not assigned to the right team, but that was completely ignored.
So my advice: Call Chello in Austria and be persistent, if you want email problems solved with any of the UPC Cabecom Email Domains hosted there!
Regards!
-Benoît Panizzon-
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Benoit Panizzon -
Per Jessen -
Stanislav Sinyagin